We would love to hear from you. As a marketplace, we strive to respond to each and every support request sent by you. To serve you better, we have streamlined our support process at TUTLANCE LTD as outlined below.
If you are new here and you don't have an account with us or you wish to ask a question or two before you make up your mind, here are various ways to speak to someone:
If you have an active account (whether you are a student or tutor), we prefer to communicate with you via support tickets and Whatsapp: +17164932397. This will allow us to record or capture all communications easily.
To create or update a support ticket, login to your account, on the left hand side menu, you will see a 'support' option. Follow the onscreen instructions. All tickets will be responded to during working hours.
If you have an urgent issue, we are always available on chat. Before you start a chat session, you must create a ticket with the issue. To start a chat, click on a live chat button located on the bottom most part of this website
To start a chat, click on a live chat button located on the bottom most part of this website
Since we are a marketplace, we don't get between tutor and students unless there is absolute necessity. Contact the expert directly to discuss order issues.Available support:
For DCMA, Legal, or copyright issues, Email us at: legal[@]tutlance.com. A response will be sent in 72 hours.
Should you have any questions that can't be addressed by chat or our support link, reach us via:
69 Canal Street, Newry, Co. Down,
Northern Ireland, BT35 6JF
US (International): +17164932397
AU & CA: +17164932397
We look forward to serving you!