Total Quality Management Homework Help & Answers

Total Quality Management (TQM)

Total Quality Management (TQM) is a management approach that originated in the 1950s and has steadily become more popular since the early 1980s. TQM aims at ensuring all associated members of a company work towards the common goals of improving product or service quality, as well as improving the procedures that are in place for production.

Key principles of TQM include:

1. Customer-focused: The customer ultimately determines the level of quality. No matter what an organization does to foster quality improvement—training employees, integrating quality into the design process, or upgrading computers or software—the customer determines whether the efforts were worthwhile.

2. Total employee involvement: All employees participate in working toward common goals. Total employee commitment can only be obtained after fear has been driven from the workplace.

3. Process-centered: A fundamental part of TQM is a focus on process thinking. A process is a series of steps that take inputs from suppliers (internal or external) and transforms them into outputs that are delivered to customers (internal or external).

4. Integrated system: Although an organization may consist of many different functional specialties often organized into vertically structured departments, it is the horizontal processes interconnecting these functions that are the focus of TQM.

5. Strategic and systematic approach: A critical part of the management of quality is the strategic and systematic approach to achieving an organization’s vision, mission, and goals.

6. Continual improvement: A major thrust of TQM is continual process improvement. Continual improvement drives an organization to be both analytical and creative in finding ways to become more competitive and more effective at meeting stakeholder expectations.

7. Fact-based decision making: In order to know how well an organization is performing, data on performance measures are necessary. TQM requires that an organization continually collect and analyze data in order to improve decision making accuracy, achieve consensus, and allow prediction based on past history.

8. Communications: During times of organizational change, as well as part of day-to-day operation, effective communications plays a large part in maintaining morale and in motivating employees at all levels.

By following these principles, companies and education institutions can ensure high-quality products or services that meet customer expectations and requirements, thereby increasing customer satisfaction and loyalty.

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Total Quality Management (TQM) is a crucial subject for students pursuing management and business courses. It encompasses a comprehensive approach to improving the quality of products and services offered by an organization. As a result, TQM plays a vital role in the success of any organization, making it a highly sought-after skill in today's competitive job market.

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TQM is not just a theoretical concept; it involves practical application and real-world problem-solving skills. By mastering TQM, you'll be able to:

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